Audio Video Service Labs

METHOD OF SHIPMENT

Pack your product carefully, insure it for replacement value, and ship to us via UPS. We have found this to be the fastest, safest & most economical method of shipment for the products we service. The repaired unit will be returned to you via UPS. If you choose to ship a product via the US Postal Service and it arrives improperly packed or with a damaged box, we will refuse the product so it can be returned to you for a possible damage settlement with that carrier.

METHOD OF PAYMENT

COD: If you provide a contact e-mail address, our UPS computer will e-mail you with the COD total on the evening each repair ships. You may pay the UPS driver with a Company Check made payable to our business. Dealers who have a history of Returned Checks will be asked to pay by Money Order or Certified Check. We do not accept personal checks & UPS does not accept cash.
CREDIT CARD: We accept Visa, Mastercard, Discover & Diner's Card: (1) if you provide signed authorization to charge all your repair to the same credit card and (2) if the credit card billing address you provide to us matches the billing address in Visa / Mastercard's computer system. Please print our credit card authorization form and fax to our Customer Service department. We will not accept your customer's credit card. We do not accept DEBIT / CHECK cards for mail order transactions, even if they include a Visa or Mastercard logo.
OPEN ACCOUNT: We do not offer open account to most businesses. There are a few classifications of businesses that we bill as a courtesy to certain manufacturers. If you feel you might qualify for OPEN ACCOUNT status, please call and speak to a Customer Service Representative.

PACKAGE ENCLOSURES

In the box with the product include the following:

A note giving us a description of the failure. Please let us know if the failure is intermittent, temperature related, or specific to any particular band or mode.
If the unit is still within the manufacturer's warranty period please include a photocopy of your customer's purchase receipt. If your receipt does not show the customer's name, please write the customer's name and full address on the receipt.
Do not send owners manual, power plug, trim ring, sleeve, hand microphone, antenna, batteries, or unit accessories, unless you feel they are a part of the problem and/or defective.
Always record the serial number of the products you ship. If you call to check on a repair you will be asked to provide the serial number.

WARRANTY REQUIREMENT

The manufacturer will not allow us to perform warranty service without a valid purchase receipt. If you do not have a receipt or feel that the manufacturer should extend your warranty period, you should contact the manufacturer prior to shipment and request an authorization and/or warranty extension. You may enclose that authorization in lieu of a purchase receipt. You may also ask the manufacturer to fax the authorization to us at 757-340-6809. If you choose this option please indicate the same to us in the note you enclose in the box with your product.

FIELD SERVICEABLE PRODUCT

Not all electronic products are field serviceable. These products vary from manufacturer to manufacturer and can include items such as: car alarms, car speakers, and navigational equipment. The same rules don't apply to all manufacturers. If you have any question as to whether your product is field serviceable, please contact us by return e-mail with your product's manufacturer & model number. If a non field serviceable product is shipped to us, it is returned to your for shipping charge only.

SHIPPING ADDRESS:

Audio Video Service Labs
829 Lynnhaven Pkwy Ste. 128
Virginia Beach, VA 23452
(757) 340-7143
(757) 340-6809 (FAX)